App crashing on Smart TV or streaming device

App Crashing on TV Devices

Having trouble with Dreamsquare on your Smart TV or streaming device? Here's how to get back to watching.

General steps (all devices)

1. Close and reopen the app — Navigate to your device's app switcher and force close Dreamsquare, then relaunch.
2. Restart your device — Unplug the device, wait 30 seconds, and plug it back in.
3. Check for app updates — Open your device's app store and check if a Dreamsquare update is available.
4. Check for system updates — Make sure your TV or streaming device is running the latest firmware.

Device-specific tips

Apple TV

• Double-press the TV button, swipe up on Dreamsquare to close, then reopen.
• Go to Settings > System > Software Updates to check for tvOS updates.

Amazon Fire TV

• Go to Settings > Applications > Manage Installed Applications > Dreamsquare > Force Stop, then reopen.
• Select Clear Cache on the same screen if the issue persists.

Samsung Smart TV

• Press and hold the Power button on the remote for 10 seconds to perform a cold restart.
• Go to Settings > Support > Software Update to check for firmware updates.

Android TV / Google TV

• Go to Settings > Apps > Dreamsquare > Force Stop and Clear Cache.

Still not working?

Try uninstalling and reinstalling Dreamsquare from your device's app store. If the problem continues, reach out to [email protected] with your device model and a description of the issue.