Known issues and service status

Service Status

If something isn't working as expected, it might be a known issue on our end.

Checking service status

Visit status.dreamsquare.com for real-time information about:

• Platform availability (web, mobile apps, TV apps).
• Streaming and playback status.
• Library and sync services.
• Scheduled maintenance windows.

Current known issues

We maintain a list of known bugs and issues we're actively working on at our status page. If your problem is listed, we're already on it — no need to contact support.

Reporting a new issue

If you've encountered something that isn't listed as a known issue:

1. Check the error codes guide to see if your specific error has a known fix.
2. Try the basic troubleshooting steps in the relevant article for your device.
3. If the issue persists, contact [email protected] with:
   • Your device and operating system version.
   • The error code (if any).
   • A description of what you were doing when the problem occurred.
   • Screenshots or screen recordings, if possible.

Our team typically responds within 24 hours.